Introduction

Cyfrex Digital ("We", "Us", "Our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our medical billing services. It also describes your rights and how U.S. privacy and healthcare laws (including HIPAA, where applicable) protect you.

By using our website or services, you consent to the practices described in this policy.

1. Purpose of This Privacy Policy

This Privacy Policy provides information on how Cyfrex Digital collects and processes personal and sensitive data, including any information submitted through our website's contact forms or provided during onboarding for medical billing services.

2. The Data We Collect About You

We may collect, use, and store different types of personal data, grouped as follows:

Identity Data

Includes full name, job title, healthcare facility name, or similar identifiers.

Contact Data

Includes email address, phone number, billing address, and practice location.

Technical Data

Includes IP address, browser type, device information, and usage data collected through cookies and tracking technologies.

Professional/Business Data

Includes information needed for medical billing, such as provider identifiers, practice details, and operational information.

Protected Health Information (PHI)

If applicable, we may process PHI strictly for billing operations under HIPAA regulations. PHI is not collected through the website.

3. How We Collect Your Personal Data

We use the following methods:

Direct Interactions

You may provide Identity, Contact, and Professional Data by:

• Filling out forms on our website
• Contacting us via phone or email
• Submitting documents for billing services

Automated Technologies

Technical Data may be collected automatically through:

• Cookies
• Server logs
• Analytics tools

Third-Party Sources

We may receive additional data from credentialing systems, clearinghouses, or practice management platforms.

4. How We Use Your Personal Data

We use your data only when permitted by law and for legitimate business purposes, including:

• To provide and manage medical billing services
• To respond to inquiries or requests
• To improve website functionality
• To comply with legal, regulatory, and contractual obligations
• For legitimate interests such as service optimization and communication, provided these do not override your rights

Marketing and Communication

We may use your Identity and Contact Data to send information about our services only if you have not opted out.

You may unsubscribe from marketing emails at any time by using the opt-out link or contacting us.

Opting out will not affect service-related communications.

5. SMS Consent

If you provide your phone number for SMS communication:

• Your consent will not be shared with third parties for marketing
• Phone numbers will be used solely for service updates, verification, or communication you requested
• You may opt out anytime by replying "STOP"

6. Data Security

We implement technical and organizational safeguards to protect personal data and PHI from unauthorized access, loss, or misuse. For PHI, Cyfrex Digital adheres to relevant sections of the Health Insurance Portability and Accountability Act (HIPAA).

7. Data Retention

We retain your data only as long as necessary to fulfill the purposes for which it was collected, including legal, regulatory, and accounting requirements.

PHI is retained in accordance with HIPAA retention standards and contractual obligations.

8. Your Legal Rights

Depending on your location, you may have rights regarding your personal data, including:

• Right to access
• Right to request correction
• Right to request deletion
• Right to restrict processing
• Right to object to processing
• Right to withdraw consent

These rights do not apply to PHI where HIPAA governs record handling.

9. Changes to This Privacy Policy

This version was last updated on 03 December, 2025.

We may update this policy periodically. Updated versions will be posted on this webpage.

You are responsible for reviewing this policy periodically to stay informed of changes.

10. Contact Details

For questions about this Privacy Policy or to exercise your data rights, please contact us at:

Email: info@cyfrexdigital.com
Website Contact Form: Available on our site